Water Damage Restoration Company
Water is the most important compound we have in the world, nourishing our bodies, feeding our trees, and otherwise keeping our environment intact. It can also be extremely damaging. Water damage from flooding, sewage backup, rain, and many other sources has the potential to cause massive amounts of structural damage, spread disease, and potentially put any property at risk of destruction.
Every residential and commercial property is at risk for water damage, and in West Palm Beach, Fort Lauderdale, and the rest of South Florida, the combination of heavy rains, humidity, and aging pipes makes that risk even greater. Rescue Clean 911 is a Florida water damage repair and restoration company that provides 24/7 water damage repair, flood removal, mold remediation, and related services to properties of all sizes.
If you’re currently experiencing a flood or sewage emergency, or you’ve noticed water damage and need someone to come restore your property to like-new condition, please contact Rescue Clean 911 at any time at 833.CLEAN99 (833-253-2699) or by filling out our online form.
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Emergency Water Damage Restoration Service in South Florida
About Us – Rescue Clean 911 for 24/7 Water Damage Repair
Water damage can happen fast and without warning. Small leaks can lead to long term issues with mold and pooling. Big leaks can lead to instant and urgent flooding, especially if something like a broken pipe occurred unexpectedly.
All of that water does not typically dry on its own. It gets soaked into the wood, drywall, and cracks. As it evaporates, it also leads to moisture and humidity, spreading the water damage all throughout a property. The longer that moisture lingers, the more it:
- Weakens the Surrounding Structure
- Traps in Moisture
- Creates an Environment for Bacteria, Mold, and Pests
Much of this also assumes the water is clean. For some people, the water is caused by sewage backups, or contains some bacteria and pathogens. That type of water can cause even more problematic issues, potentially spreading disease all throughout a property and making the property potentially uninhabitable if it is not dealt with quickly.
Because of the urgency of these issues, it’s important of to find a flood removal and water damage restoration company that you can trust to handle these critical tasks.
Rescue Clean 911 is a full service water damage repair company, proudly serving the South Florida community with emergency and scheduled water removal, water damage repair, and water damage restoration. Our goal is to offer the best possible service, each and every time, and to provide assistance not only with our services, but also with the stress that you may be dealing with.
Founded by a firefighter, paramedic, and registered nurse, Rescue Clean 911 also understands how challenging it can be to experience water-related issues within your property, and we make sure that by the time we leave, you feel confident that your home is like-new and well cared for.
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Commercial Water Damage Restoration in South Florida
24/7 Emergency Water Damage Restoration/ Repair
Some water damage happens slowly, with leaky pipes that cause problems that need to be addressed as soon as possible, but may not be an emergency. But in other situations, you need help now, and every moment that you wait is a moment that could introduce more and more challenges.
We’re here to help you right away, when you need us most. We offer water damage repair 24/7/365, and will always do our best to be there within one or two hours when you’re faced with a water damage emergency. We can also provide you with anything you can do to stop the damage if you’re currently experiencing flooding or other issues.
Even if the flooding does not seem too severe, all water damage should be restored as soon as possible to avoid long term repercussions. Emergency repair can help:
- Limit Damage – The longer water is left, the more it can be absorbed into surfaces, become contaminated, and foster mold growth. Starting the drying process rapidly provides a better chance of preserving furniture, carpets, drywall, and other materials.
- Reduces Costs – Less absorption and less contamination means that the cleanup process is more straightforward with fewer safety precautions needed. This can save you service and energy costs.
- Provides Faster Restoration – Water that has less time to spread and absorb will evaporate faster. At a residential property, this means you can have your home back sooner. For commercial properties, restoration will not interrupt your business operations for as long.
Even in an emergency, it is important to call your homeowners insurance policy as one of your first steps. Your insurer can help you determine what is covered and which professional services you need, as well as get the claims process started quickly.
No one should have to struggle with water damage alone. We’ll be there as fast as we can to reduce the damage to you and your property.
Water Damage Restoration Estimates, Quotes, Costs.
Our Water Damage Services – From Removal to Restoration
Water damage can involve everything from slow drips to massive, urgent floods. Our services are designed around those varying needs. No project is too large or too small, and we’re happy to support both residential and commercial properties to provide the necessary assistance based on the type of damage you’re experiencing, the urgency, and the dangers involved. Our services include, but are not limited to:
Flood Water Removal
Unexpected flooding is a common issue throughout South Florida. Not only do we have a lot of rains here in Miami, Fort Lauderdale, and the surrounding region, but we also have many common issues such as aging homes with old piping, heavily mineralized water that damages existing pipes, and many issues related to being at sea level.
Flooding is also an emergency. Even small floods can cause big issues, as the water may seep into your flooring, walls, and foundation. Once the water is there, it will be trapped, leading to moisture that causes mold, decay, and other problematic issues.
We are able to assist with any type of flooding that may occur, from a small toilet overflow to a massive pipe burst. We can assist with:
Bathroom Flooding
Bathroom Flooding – When a pipe is broken, a sink wasn’t turned off, or a toilet has overflowed, we are able to come to your property to help make sure that the flooding is dealt with as quickly as possible.
Kitchen Flooding
Kitchen Flooding – Both small leaks from an aging appliance to massive water damage caused by a burst waterline need to be dealt with fast in order to try to save any cabinetry, flooring, and more.
Basement Flooding
Basement Flooding – Basements can flood for a variety of reasons, and here in Florida, we often see basements flood from weather and storms in addition to pipes and sewer systems. We are able to go into the dampest of basements and make sure to remove water safely.
Carpet Flooding Damage
Carpet Flooding Damage – Water that gets into carpets does not even need to be a full flood to cause significant damage, as the carpet itself can maintain the moisture for longer and soak it all in. If you call us fast enough, we may be able to save the carpet, helping to avoid any additional unnecessary costs or expenses.
Broken Pipes, Roof Leaks
Sprinkler, Broken Pipes, Roof Leaks into Attic, and More – Flooding can occur anywhere in a home, and when it does, it becomes important for it to be addressed quickly. Our team will be there fast to handle any type of water damage, wherever it occurs.
If there is the potential for a dangerous situation, such as flooding that may have come into contact with electrical wiring, we know the proper procedures to safely remove the water without harm. We have the equipment we need to start the drying process right away to prevent any long term issues related to the flood damage, and can fix anything that requires repair once the water has been removed.
24/7 LOCAL RESPONSE
Sewage Backups and Sanitation
There are different categories of water, and the type of category is related to how safe the water is and how urgent the cleanup needs to be. The most dangerous water frequently comes from the sewer. Backed up sewers and broken sewer lines can cause urgent, dangerous challenges, as this water is typically filled with contaminants that can spread quickly throughout a property.
When you’re faced with sewer water on your property, it is often recommended that you contact us immediately. Our team will not only clean up the spill, but we’ll also disinfect and sanitize the entire space so that your family, employees, or tenants are safe and the risk of mold and bacteria is low. This type of spill needs to be cleaned up fast and thoroughly, and our team will always give your property the care that it deserves.
Water Damage Repair and Restoration
Water is immensely damaging to a property. Only a small amount of water can cause substantial damage over time. Over the course of days, months, or years, water has the potential to wear away at woods, destroy paint, weaken floorboards, and so much more.
Stopping flooding and leaks is one part of the solution. But water damage also needs to be repaired. We’re able to assist there as well. Our full service team knows exactly how to address water damage no matter where it occurs, with services that can assist with:
- Electrical
- Drywall
- Wall Studs
- Flooding
- Roofing, and More
Our water damage repair and restoration team is able to restore your property to like-new condition, as though the damage never occurred. We’ll do our best to provide exact replacements, or – when an exact replacement is no longer available – make sure that the materials we use to restore your property are in line with your vision.
We’ll make it so it was like the flood damage was never there, with restoration services that are reliable, fast, and always of the highest quality.
24/7 Professional Water Damage Restoration Services Near Me
Mold Removal
Long term water damage has the potential to lead to mold, and the longer that mold goes without mediation, the worse it can be both aesthetically and in terms of damage/danger. Here at Rescue Clean 911, we are the area’s leading choice for mold remediation, certified by the Institute for Cleaning and Restoration Certification and the National Organization of Remediators and Mold Inspectors.
Mold remediation is such a common request, especially in our high humidity environment here in Florida, that we have its own separate service page available here if you’d like to learn more about it. Our mold removal services are safe, fast, and always designed to treat your property with respect.
Firefighting Damage Repair
Experiencing a fire in your home can be terrifying enough. But after the firefighters put out that fire, it becomes critical to immediately contact a water damage company to address all the water that firefighters used to put it out.
We are able to use our machinery to eliminate that water damage and – because we are also providers of fire and smoke damage repair – we can assist you with that restoration process as well, working with your insurance company to rebuild your property to like-new condition.
We’re here for all of your water damage removal, repair, and restoration needs – no matter what they may be – and with our 24 hour phone line, we encourage you to contact us at any time to talk about what we offer and what we can do for you. If this is an emergency, we’ll also send someone right away to help.
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Classes and Categories of Water Damage
There are different types of water damage, both in terms of the amount of damage and the dangers that that damage can bring. Knowing these standards can help you understand both when you need to contact a water damage repair company, and why we’re choosing to use the different technology and approaches that we have decided to use.
The current standards for water damage, also called water loss, are determined by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the American National Standards Institute (ANSI). The IICRC/ANSI standards for water damage divide damage into classes and categories.
These degrees of water damage make it more straightforward to communicate the extent of cleaning and restoration needed among those in the industry, insurance companies, and others.
Classes of Water Damage
Classes of water damage indicate how severe the damage is based on the rate of evaporation. This evaporation rate changes based on the size of the space affected, the types of materials present in the space, and how much water has been absorbed.
As there are several factors that go into determining the severity of water damage, the classes do not have a specific amount of water associated with them. The differences between the four classes of water loss are:
- Class 1 – This class has the least water absorption with only 5% or less of the room wet and most of those materials will evaporate easily. Materials that have absorbed water are porous, like carpets, insulation, and drywall, although many of these objects can be recovered.
- Class 2 – Water loss at class 2 has significant absorption but a fast rate of evaporation. Approximately 5% to 40% of the total space may be wet with most of the moisture in porous materials that evaporate quickly. At this stage, water may have been absorbed into structural wood, concrete, plywood, and particle board.
- Class 3 – This is the greatest amount of water with more than 40% of a room saturated. Ceilings, walls, flooring, and subfloors have all absorbed excessive moisture. Water often comes from above in Class 3, soaking areas above the ceiling as well.
- Class 4 – There is no percentage area for Class 4. Instead, this stage occurs when water is deeply absorbed into materials with low porosity, such as hardwood, brick, plaster, concrete, and stone. Because these materials do not evaporate quickly, Class 4 takes the most time and effort to evaporate.
Class 1 water damage can often be cleaned by a homeowner or business owner as long as the water is free of contaminants. For later classes, damage is often extensive and cannot be safely or effectively handled without professional assistance.
The professional dispatcher, based on the description of your problem will instruct you on how to protect yourself and your family. The technician upon arrival will assess the situation and immediately implement a plan of action. Remember passage of time in minutes + standing water = damage to personal property (flooring, carpets, electrical and furnishings) and the structure of your home (walls, ceilings and sheetrock) and the health of you and your family could also be compromised by mold and mildew!
According to the IICRC/ANSI standards, categories of water damage indicate the risk of contamination were the water to be touched, inhaled, or consumed. The potential toxicity of water depends on where it came from and what precautions need to be taken in cleaning the area.
The level of contamination is divided into three categories:
- Category 1 – Considered “clean water,” this is water that carries little to no threat to people. Clean water damage can originate from a broken water supply line, overflowing sink or bathtub, snow or rain, or toilet tank or bowl that has no additives.
- Category 2 – Also called “grey water,” Category 2 water could cause illness if consumed or touched. It contains a significant amount of microorganisms or inorganic matter. Some sources of grey water include overflows from washing machines, discharge from dishwashers, overflow from toilet bowls containing urine but no feces, broken sump pumps, and waterbeds.
- Category 3 – “Black water” is water contaminated with pathogens, toxins, or other pathogens that could cause severe illness in people that drink or touch it. Sewage is a common source of black water, as is flooding from seawater, rivers, and groundwater and water from tropical storms or hurricanes.
Water can deteriorate into a higher category if it comes into contact with a contaminant or if it is left for a period of time that enables microorganisms to grow at high numbers. Color and odor is a ready indicator that water is in Category 2 or 3.
Above Category 1, water damage is not safe to clean without the proper equipment and precautions. The cleaning strategies required are also more advanced to ensure contaminants are removed.
Causes of Water Damage
Water damage in a property can occur in a variety of ways. This can happen through damages to internal fixtures like pipes or appliances, or originate from an outside source like weather. The most common causes of water damage here in South Florida include:
- Burst or Leaking Pipes – Age, blockages, environmental factors, and weather can all lead to a pipe that leaks or bursts. Old pipes weaken over time and can be susceptible to developing cracks. Tree and plant roots can grow into a sewer line and clogged toilets and drains can put additional pressure on pipes, causing them to burst. Freezing weather can also cause pipes to rupture.
- Plumbing Issues – In addition to pipes, the joints, hoses, faucets, and other parts of a plumbing system can leak water onto floors and behind ceilings and walls.
- Building Failures – Roofs, doors, windows, and siding can let rainwater into a home or property. Snow could also be a common cause of building failure, although it hasn’t snowed here in over 40 years.
- Broken Appliances – Deteriorating water supply lines, clogged drain lines, broken doors, and old gaskets can cause appliances to leak. Washing machines, dishwashers, and refrigerators are the most common appliances to cause water damage, and the chances increase as the appliance ages.
- HVAC Units – Moisture can build up in HVAC units and cause flooding. Systems that are not regularly inspected and cleaned are more likely to leak and water from an HVAC unit can contain mold spores.
- Sump Pump Failure – If you have a basement sump pump, a malfunctioning pump could result in a flooded basement. Weakened joints or a clogged vent can lead to leaks.
- Storms and Severe Weather – Hurricanes, tropical storms, and excessive rain can raise water levels in local oceans and rivers and cause localized flooding. This water can overflow into your home.
While all causes of water damage can result in short and long term damage, a few carry more risk than others. This depends on factors like the amount of water they release, the speed of flooding, and the potential contamination each source could harbor.
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What to Do if Faced with Water Damage
Nobody expects a water damage emergency. Even small, slow leaks are often a surprise, as the damage can be unnoticeable at first before it becomes severe in what seems like overnight.
We encourage you to call us if you’re not sure what to do, as we can help you understand what is safe, what is not, and the next steps. However, the following are some of the tasks that you can do to limit the damage to your property and possibly save some of your items:
- See what water you can safely remove on your own. Even a small amount of water removed through mopping, soaking up water in towels, and other water removal efforts can help reduce some of the potential for damage to your property.
- Remove any wet items that can be safely and easily removed. For example, if you have a rug or furniture that is wet, remove it from the property and put it outside or in a safe location where it can dry and drip without further damage. You do not need to remove any carpet, or anything that is built into the floor or home (yet).
- Take out anything valuable that can be damaged. For example, if you have paintings, photographs, or other valuables that you would like to keep safe, move them to a safe location so that they can stay as dry as possible. If you have any books that are already moist, one trick is to pack them tightly together, which can block moisture from getting inside. We can assist with drying the books when we’re there.
With this in mind, you should also never attempt to enter any room with standing water, especially if the electricity has not been turned off. You should also avoid using any electricity within the room, and you should stay away from mold. Let our team handle any mold removal that needs to take place, as we have the materials to do so safely.
Solutions for Every Type of Property
Rescue Clean 911 has solutions for every type of property across all of South Florida. Miami, Boca Raton, Hialeah, Pembroke Pines, Fort Lauderdale, Hollywood, Coral Springs, Boynton Beach, Jupiter, and beyond – when you’re faced with water damage, or any type of disaster, we’ll be there to help.
That promise extends to any type of property. We are available for projects no matter how large or small, with services that include:
- Residential Property Water Damage – We know that, as a homeowner, the last thing you’re thinking about is this much damage to what is likely your largest investment. It’s why we consider no concern too small or too large for us to respond fast. We also know that this may all be a new experience for you, and we’ll make sure to be as transparent as possible to make the process easier and more comfortable. Our role is not only to restore your home, but also reduce your stress along the way.
- Commercial Property Water Damage – Commercial property water damage can often be severe, and depending on its location, it could impact business operations, affect the customer experience, or lead to liabilities if not dealt with quickly. We can not only work fast – with 24 hour service for after hours care – but we can be as discreet as possible, to make sure that you’re as minimally impact as we can without sacrificing on the quality of your care.
- Multifamily Housing Water Damage, and More – If something happens to your apartment complex, industrial building, or some other type of property, our team handles all the logistics, the science, and the technology to make sure that the water damage is dealt with as fast and efficiently as possible.
We’re here to assist you with water damage on any type of property and to make sure that you’re comfortable throughout.
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Why Choose Rescue Clean 911?
We know that you have a lot of choices, and we also know that you want to make the right decision for your property. We want to assure you that when you choose Rescue Clean 911, you’re choosing Florida’s best water damage repair and restoration company – one that is able to offer you more, faster, and better than you can get elsewhere. We do this through:
- Transparency – We want you to feel comfortable, and we want you to know that we’re handling your project to the best of our ability. To do that, we make sure that you’re always informed. We’ll identify the damage, walk you through the restoration process, let you know to the best of our ability if there is anything unlikely to be covered by insurance (though the final decisions are up to your insurance carrier) and answer any questions you have from beginning to end.
- Speed – Since no one expects water damage, no one is typically prepared to be away from their property for any period of time. We’ll do our best to work fast, using our 24 hour service to try to make sure that your property is back to normal as fast as we can.
- Expert Care – We have all of the best possible devices and technology. We have some of the best training available today. And we know exactly how to address even the toughest of flood or the most severe forms of water damage safely and quickly.
Our owner is also frequently out in the field, doing what he can to help restore your property and stop any long term damage. Trained as a nurse, firefighter, and paramedic, Nick – along with the rest of his team – is always ready to help make sure everyone on the property is as safe as possible.
Get Started – Call Us 24 Hours a Day, 7 Days a Week
Water damage is always an emergency. Even if it can wait until morning, it is something that needs to be dealt with fast. Mold, decay, flooding, and more – water damage of all kinds needs to be removed and repaired as fast as possible to protect those on the property and prevent any further expensive or harmful damages.
Rescue Clean 911 is an honest disaster cleanup and restoration company that has years of experience with eliminating water buildup, drying out moisture, and restoring water damaged properties almost as
if the damage had never occurred. Built on customer service and designed around the newest and most effective techniques, Rescue Clean 911 is always available to support your property anywhere in South Florida with a level of care that we promise no other company will be able to match.
Contact us right away at any time, and we can either dispatch someone to your property to get started on the issue or schedule a service at a time that is convenient to you. We’re happy to answer your questions about next steps, and show you why we remain the best choice for your local water and sewer damage repair services.
What to do if you are affected by a flood
Contact Rescue Clean 911 at 1-833-CLEAN99 (561.944.6501) for a prompt property damage assessment. If you are insured, it is likely that your insurance policy requires you take prompt action to minimize damages to your home covered under your policy.
Stay out of the area unless you are wearing protective gear. The water may contain dangerous contaminants, and it may also be hiding unseen dangers like broken glass and nails.
Don’t use items that were affected by the flood until they have been thoroughly sanitized and disinfected. The items may have picked up harmful bacteria.
Call your insurance company immediately to report the damage and review your coverage. (Rescue Clean 911 does not make any determinations or decisions regarding insurance coverage, but can help answer any questions with billing throughout the process)
If possible, turn off water and electrical power to the flooded area. This will prevent more water from entering the area, and it will ensure the water isn’t carrying an electrical current.
Water Damage Restoration Services FAQs
How long will it take my property to dry?
Drying time is determined by a combination of factors, including the location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.
How do I know when my property is completely dry?
Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator.
How long will it take my property to dry?
Drying time is determined by a combination of factors, including the location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.
How do I know when my property is completely dry?
Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator.
Will turning up the heat help dry things out?
Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the HVAC system; doing so may prolong the drying process.
My wood floors are wet and buckling. Will they have to be replaced?
Wood flooring must be evaluated during the drying process. We employ specialized drying systems and dehumidifiers that enable us to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take up to three weeks or longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.
What about my wet furniture?
Do I need to move out of my property during this process?
If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must reach on your own. Here are several things to consider. Safety is paramount. Our equipment is as childproof as possible, but we require your supervision to make sure no children play with it. Air movers and dehumidifiers will create noise and make your property drafty for a few days. It is important that the equipment remains on, so if the noise is disruptive to you, you might want to consider an alternate place to stay.
What’s that smell?
It is not unusual to smell odors during the drying process. Increased heat and humidity can also lead to increased odors that may be coming from the drying building materials, or dormant spill and accident areas. Do not confuse these normal odors with the odor of mold. As the drying process continues and humidity levels drop, you’ll notice these odors disappearing on their own. Deodorizers are often used to minimize these effects as well.
Does everything need to be moved out during restoration?
Not usually. If items need to be moved out, we will let you know in advance.
My ceilings are wet. What needs to be done?
Our technicians will evaluate moisture content, determine the severity of the damage and may have to remove some of your ceiling for ventilation. Wet insulation can also be a hazard and may need to be removed.
Should I open the windows to help the drying process?
Opening your windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.
Can I walk on the area during the drying process?
It is strongly suggested that you keep the traffic to a minimum. Wearing shoes is recommended for your safety.
Can my carpet be restored or will it have to be replaced?
A few reasons your carpet may not be salvageable:
- Delamination (occurs when the backing separates from the carpet fiber)
- Loss of adhesion (may be caused by prolonged exposure to water or age of the carpet)
- Permanent stains
- Carpet covers wood flooring (to salvage the wood flooring)
- Sewage contamination
Why does my specialty floor need to be removed?
Nonporous flooring can trap water and prevent it from drying properly.
Why did the technician leave wet carpet on my stairs?
Carpet on the stairs is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, is dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
How will you match my carpet pad?
A sample of your pad is brought to our office for a match. When available, an identical pad will be used. When your original pad is not available, we will provide a pad of the same quality, thickness and density. A similar pad may differ in color based upon the time it was manufactured.
Why are air movers and dehumidifiers used?
When water damage has occurred, water can be absorbed into the drywall (sheetrock), baseboards, subflooring, etc. Drying these surfaces requires high velocity air movers to accelerate the release of absorbed water into the air. Dehumidifiers are necessary for removing this excess moisture to help protect property and create conditions for efficient drying. Please do not turn off or move drying equipment without first calling Rescue Clean 911.
Who is responsible for monitoring the drying equipment?
Our water damage mitigation specialists will place and monitor equipment to achieve optimal results in the shortest amount of time. Please make sure no one turns the equipment off or moves it. Please notify our office immediately if the power goes off or if the equipment turns off
What will it cost to run the equipment?
Based on average electrical rates, it may cost about $1 per day per piece of drying equipment to operate. Actual costs can vary depending on current rates from your local electricity provider.
What about sewage contamination?
Hard-surfaces can be cleaned, disinfected and sanitized. Affected items that cannot be cleaned, require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc., that have been directly affected should be removed during the emergency service visit.
What to expect when you place a call to Rescue Clean 911:
- An immediate response to your emergency situation.
- A thorough inspection of the loss using state-of- the-art equipment.
- Protection of your contents by moving them out of harm’s way.
- Inspection to determine the source of loss.
- Prompt initiation of your repairs: including water extraction and drying.
- Daily monitoring of the loss to ensure that it is drying properly.
- Daily updates on what exactly is going on during the restoration of your property.
Who is responsible for paying for the service?
Ultimately you, the property owner, are responsible for payment. As the property owner, you will need to sign a form authorizing the work and payment. If this is an insurance claim, Rescue Clean 911 generally collects only the deductible amount and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered or you decide not to file a claim, you will be expected to pay in full at the time of service.
