Where there are pipes, there is always an opportunity for leakage, water damage and mold growth. We live in an area prone to natural flooding disasters from hurricanes and are at high-risk for severe water damage. Without immediate remediation, floods and leaks can damage the structure, foundation and integrity of your home, cause a persistent mildew smell, and encourage the growth of dangerous mold spores.If you are facing a water damage emergency and need the reliability of a water restoration service company with a 24/7/365 response time, Rescue Clean 911 is your company. All of our employees are certified technicians, in fact, they are licensed, bonded and insured. Emergency or not we are happy to provide a free on-site estimate. In addition, our estimating software ‘Xactimate’ is in line with industry standard pricing and is the preferred method of pricing for all insurance companies throughout the restoration industry.
We will explain the damage and guide you step by step through the process of the water removal and restoration process so you’ll know exactly what to expect. In addition, Rescue Clean 911 works with several different insurance companies, therefore we are often able to bill your insurance company directly. If insurance coverage is not available, we do offer several different payment plans, which generally suit most budgets.
Treating and thoroughly drying your furniture and carpets immediately helps decrease the chances that mold microbial growth will start. Personal property will also have a good chance of surviving a flood if everything is dried immediately. This includes drying out any walls that were in a water damaged area. The most important thing to keep in mind after damage from water or a flood is the possibility of electrocution. Any wiring, outlets or exposed receptacles should be dried as soon as possible or a fire hazard will exist. This should be done before turning back on your home or commercial building’s electricity.
What to do if you are affected by a flood
Contact Rescue Clean 911 at 1-833-CLEAN99 (833.253.2699) for a prompt property damage assessment. If you are insured, it is likely that your insurance policy requires you take prompt action to minimize damages to your home covered under your policy.
Call your insurance company immediately to report the damage and review your coverage. (Rescue Clean 911 does not make any determinations or decisions regarding insurance coverage, but can help answer any questions with billing throughout the process)
How long will it take my property to dry?
Drying time is determined by a combination of factors, including the location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.
How do I know when my property is completely dry?
Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator.
Will turning up the heat help dry things out?
Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the HVAC system; doing so may prolong the drying process.
My wood floors are wet and buckling. Will they have to be replaced?
Wood flooring must be evaluated during the drying process. We employ specialized drying systems and dehumidifiers that enable us to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take up to three weeks or longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.
What about my wet furniture?
The extent of damage and the construction of the furniture will determine if your furniture can be restored. Your furniture must be dried before damage can be adequately assessed. Non-salvageable furniture will be documented for you, and if any items need to be discarded, a customer release form will need to be signed.
Do I need to move out of my property during this process?
If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must reach on your own. Here are several things to consider. Safety is paramount. Our equipment is as childproof as possible, but we require your supervision to make sure no children play with it. Air movers and dehumidifiers will create noise and make your property drafty for a few days. It is important that the equipment remains on, so if the noise is disruptive to you, you might want to consider an alternate place to stay.
What’s that smell?
Does everything need to be moved out during restoration?
My ceilings are wet. What needs to be done?
Should I open the windows to help the drying process?
Can I walk on the area during the drying process?
Can my carpet be restored or will it have to be replaced?
A few reasons your carpet may not be salvageable:
- Delamination (occurs when the backing separates from the carpet fiber)
- Loss of adhesion (may be caused by prolonged exposure to water or age of the carpet)
- Permanent stains
- Carpet covers wood flooring (to salvage the wood flooring)
- Sewage contamination
Why does my specialty floor need to be removed?
Why did the technician leave wet carpet on my stairs?
How will you match my carpet pad?
Why are air movers and dehumidifiers used?
Why does my specialty floor need to be removed?
Who is responsible for monitoring the drying equipment?
What will it cost to run the equipment?
What about sewage contamination?
What to expect when you place a call to Rescue Clean 911:
- An immediate response to your emergency situation.
- A thorough inspection of the loss using state-of- the-art equipment.
- Protection of your contents by moving them out of harm’s way.
- Inspection to determine the source of loss.
- Prompt initiation of your repairs: including water extraction and drying.
- Daily monitoring of the loss to ensure that it is drying properly.
- Daily updates on what exactly is going on during the restoration of your property.